CX intelligence & data-driven decision making.
Data collection and reporting:
- Designed for every level of your organization.
- AI-enhanced dashboards provide real-time insights into customer trends and behaviors.
- Advanced data visualization with Power BI and AI-driven analytics.
AI Features
ROAR CX AI-enabled platform features.
ROAR applies select AI tools for clear, easy to understand identification and prioritization of CX issues impacting performance and generating revenue risk
Risk Scoring
& Prevention
Leverage AI models to predict and mitigate customer churn and dissatisfaction.
Machine Learning for
Issue Resolution
Automatically detect and categorize service issues for proactive responses.
Real-Time Customer Sentiment Tracking
AI-driven monitoring of customer feedback across all channels.
Personalized CX Recommendations
AI-driven actions tailored to your business’s unique CX challenges.
CX Maturity Levels
Organizational
CX Maturity
Understanding your CX maturity is the first step to transformation. We assess your approach to CX and help you plan for long-term success, creating a CX roadmap that delivers measurable results aligned with your business strategy.
Explore moreLow CX maturity
Focused on scores, with minimal insight on the “why” behind the scores. CX performance goes away once the incentives do.
Medium CX maturity
CX focus is beyond a “score,” with clear mapping of organisational linkages to customer-facing outcomes.
High CX maturity
Deep use of customer data, predictive analytics, and continuous feedback loops. Customer-centric culture supports empowered frontline, customer-focused personnel decisions.
Technical readiness
Highly standardized, integrated data structures across departments; integration-friendly, ensures easy access to, and application of, various data.
Customer Journey Touchpoints
Comprehensive CX management
across all customer touchpoints.
ROAR CX provides total CX coverage because any interaction point between a customer and your business not monitored is a potential CX and financial risk. We’ve got you covered across your customer journey stages:
Shopping
- Online presence
- Shopper experience
- Lost shopper analysis
- Website experience
Buying
- Buyer experience
- Online buying
- Financing experience
Using
- Product experience
- Connected services
- Usability insights
Owning
- Annual customer relationship “health check”
- Customer service contacts
Servicing
- Service experience
- Lost service customers
- Satisfaction analytics
Supporting
- Customer service call
- Customer service chat
Solutions for small & medium businesses.
Online presence maximization.
Ensure maximum consideration through great online presence and reputation
Business-to-customer messaging tools.
Ensures business’s get customer opt-ins for communication and customers receive the information they need during their visits
Satisfaction assurance tools.
AI-driven monitoring of customer feedback across all channels.
Overall CX risk
reduction.
AI-based CX priorities generating the most financial risk for your business, with recommendations to resolve them
Get in Touch
Don’t let poor customer
experiences cost you business.
Contact us today to transform your CX strategy and gain a competitive edge.
Channels we use to survey customers.
Our proprietary AI-powered survey engine uses a variety of channels to collect customer insights, ensuring cost-effective, maximum feedback for your business’s CX program.
Voice bots
Email
SMS
WhatsApp
Brand apps
IVR
QR codes
Phone