Welcome to ROAR CX

Transforming customer experience into competitive advantage.

Are your customers’ experiences winning
or losing you business?

At ROAR CX, we know customer experience (CX) is more than a metric – it’s a business driver that can mean the difference between profits and losses.

Partner with us

About us

Our Mission: Turning CX
challenges into opportunities.

Our team has more than a hundred years of end-to-end CX experience working on a variety of clients and programs, from small and medium size businesses, to some of the largest companies in the world.

This experience has shown us that no two CX programs are alike: beyond the technical differences, programs have different goals, contexts, brand promises, people,… all of which need to be defined, understood, and planned for.

ROAR understands the impact of these factors on CX program success. And we understand the impact of CX performance on your financial success.

Benefits

Why choose ROAR CX?

Our business data-driven approach to CX goes beyond CX scores to provide clear business risk understanding and the operational and organizational priorities for your CX program to reduce this risk

Trusted by fortune 500 companies to cost-effectively measure and improve their CX performance

Global Reach, Local Impact

We survey millions of customers annually in over 100  markets worldwide in their local language.
Our insights help businesses improve customer  interactions, reduce churn, and increase revenue.
We provide the tools and data you need to make  informed decisions at every customer touchpoint.

Experience intelligence that delivers results.

Move from reactive issue resolution to proactive customer experience prevention.
Go beyond the “score” and uncover the “why” behind customer interactions.
Utilize AI-powered analytics to transform raw data into actionable insights.
Gain clarity on CX maturity and how to enhance your customer experience strategies.

AI-driven customer experience intelligence.

Predictive analytics: Anticipate customer issues before they arise with AI-powered insights.
Sentiment analysis: Understand customer emotions through natural language processing (NLP)
Automated risk detection: Identify CX weaknesses and implement proactive strategies.
AI-optimized survey engine: Use machine learning to adapt survey methods for higher response rates and accurate results.

What Sets Us Apart

How ROAR is different?

Our experience implementing and running CX programs indicates there are different stages most programs go through. ROAR CX helps clients prevent CX issues rather than just react to them. Beyond scores, we provide Experience Intelligence to uncover not just what happened, but why—using AI and deep CX expertise. This focus on “Why” sets ROAR apart—because CX is about competitive advantage, not just scores.

0.1

Launch.

Integrate your customers data.
Great response rates.
Strong use/engagement.
High credibility.

0.2

Learn.

What’s working/what could improve, including user monitoring.
Feature path confirmation.
Weighting developed.
AI opportunities defined.
Level 2 and 3 analysis provided.

0.3

Accelerate.

Moving faster on adoption by users, markets, customers.
Data analysis on usage metrics driving decision making.
Building knowledge base for predictive experience actions.

0.4

Predict.

Push notifications to PoS/S personnel based on probability.
Monitor outcomes to calibrate estimates.

0.5

Prevent.

AI-driven actions to prevent poor experience predicted outcomes.
Continuous calibration of automated actions based on outcomes.

Solutions

Products and services for all businesses.

ROAR CX offers scalable solutions for businesses of all sizes, from  Fortune 500 companies to SMBs, providing tailored, cutting-edge CX tools.

Enterprise & global customer experience solutions.

Comprehensive customer experience monitoring.
AI-powered CX intelligence.
Customised programs implemented and managed according to your needs
Providing bespoke reporting solutions.

View products

Solutions for small & medium businesses.

Overall CX risk reduction to preserve and  increase revenues.
Online presence maximization.
Business to customer messaging tools.
Satisfaction assurance tool.